User Guide

User Guide

Sign Up:

We highly recommend you to sign up with the site and then place an order. Customer Support team maintains the order history and always you will have a chance to check your package status.  It will also help you to reorder/refill anytime, anywhere. Signup users receive discounted offers and other privileges.

Order Placement:

Once you place an order sales team try to charge your payment as per given information.  Your order number will be used for check your order history, Your payment track or other relevant information.

While placing your order, leave your information carefully, specially your shipping address, In case of wrong shipping address, Company will not accept any claim or Refund request, Please see “Reship/Refund Policy.

Payment Confirmation:

If Credit/Debit card payment goes through, Sales team immediately change the status of your order from “Pending” to “Shipping”. But if you are paying through any other means of payment, also sales team will request you to provide the payment confirmation in order to precede your package in timely manners.

Shipping Service:

We offer two kinds of services

  • Express Mail
  • 2nd Class Mail

After confirmation the payment of your order, normally it takes 2-3 days to update tracking number. An automated notification of tracking will be sent to your email address.

  • Express mail takes 7 to 10 business days depends on the location and country you live.
  • 2nd class mail takes around 2 to 3 weeks depending on location and country you live.

Origin preparing the shipment:

Once order ships from the origin, You can see the status “Origin Preparing the Shipment”, This status will remain till the package arrives at the destination, Most of customers get paranoid and thinks its still at the shipping country. We are clearing the situation you may face. As soon as package will land tracking website will show the updated status. Please be patient while your package is in the transit. We can’t control or expedite but we will make sure delivery at your doorstep.
Customs Clearance:

All products shipped in discreet and stealthy packing, We are serving to thousands of customers around the world. We don’t guarantee of customs clearance but we offer flexible service for reship. Read more (Link of reship policy)

Postal Service:

After clearing from the local customs, package hands over to local postal service, for US www.usps.com, For UK www.parcelforce.com or www.royalmail.com , for  Australia https://auspost.com.au,  for Canada https://www.canadapost.ca/  Or you can track your package on www.track-trace.com

Latest News:

After/Before placing order, keep an eye on our “Latest News” page to know the latest news and information