Shipping & Returns

Shipping Rates and Details:

Following are the shipping options that we provide:

Standard Shipping $40 – on all orders below $350
Free Shipping on all orders above $350
Delivery Time: 2 – 3 Weeks

 

 

Refund and Reshipment Policies:

One Step Pharma (OSP) is committed to providing the highest quality products and customer service, and is responsible for delivering orders to the customers. However, due to the nature of the products, which are controlled medications in many countries, there is need for some guidelines to be followed.

Refunds:

Following are the cases where a customer can apply for a refund:

  1. Cancellation: If a customer cancels the order within 3 hours of making the payment. Once the payment has been made and the order has been forwarded to the Shipping Department, no refunds can be issued.
  2. Non-Reception: If an order has not been received by the customer within 45 days of processing the payment, the customer can apply for a refund. However, the following non-reception causes will not be refunded:
  • Customer changed his/her address.
  • Customer provided wrong address.
  • The order arrived at the right address, but there was no one to claim it.
  • The order arrived at the right address, but someone else claimed it.
  1. Ineffective products: We try our best to source top notch products for our valued customers, but still if a customer claims that the products he/she received are ineffective, the customer can apply for a refund, given the customer provides us with the following:
  • A clear picture of the lab test report.
  • A clear picture of the products.
  • A clear picture of the package (Envelop, box etc.).
  • Order number.
  • Proof of Payment (Electronic or physical receipt)

Note: A refund may take up to 60 business days depending on the credit card processing company policies, and the policies of the corresponding banks the customer uses.

Payments made through Western Union, MoneyGram, or BitCoin can be refunded within 5 business days upon completion of investigation.

 

Reshipment:

Following are the cases where a customer may apply for a reshipment:

  1. Delay: Standard shipping rate $30 applies to 10-21 day delivery period word wide. In case there is a delay, the customer may apply for a free reshipment.
  2. Damaged Products: Our shipping department packs and ships all products with utmost care, but still it may be possible some pills get damaged by different international handlers in transit. In case 50% or more of the products are damaged during the transit, the customer may apply for a free reshipment. However, the customer must provide the following:
  • A clear picture of the package (Envelop, box etc.)
  • The total order. (All the pills including the damaged ones)
  • Order number.
  • Proof of payment (Electronic or Physical Receipt)

Note: If less than 50% of the products are damaged, the equivalent of the damaged pills will be shipped together with the next order. However, if the customer wants an immediate reshipment, OSP may ship equivalent amount of pills on condition that the customer pays the shipping fee of $30.

  1. Ineffective products: OSP is committed to sourcing our medications from legitimate companies, and authorized wholesalers since we know that it a matter of our customers’ health, but still If a customer claims that the products he/she received are ineffective, the customer can apply for a reshipment, given the customer provides us with the following:
  • A clear picture of the lab test report.
  • A clear picture of the products.
  • A clear picture of the package (Envelop, box etc.).
  • Order number.
  • Proof of Payment (Electronic or physical receipt)
  1. Wrong Products: OSP is committed to delivering an order regardless of the unavailability of a specific product. While it is our goal to deliver the exact order, it may be possible that a different brand or colour of the same category medication is available at a certain time. A customer may ask for a free reshipment in case a totally wrong product has been delivered given the customer provides us with the following:
  • A clear picture of the products.
  • A clear picture of the package (Envelop, box etc.).
  • Order number.
  • Proof of Payment (Electronic or physical receipt)

Note: In the case the customer receives the same generic medication with a different brand name, colour and shape, no reshipment will be processed.

In the case that the customer receives a different generic medication in the same category (i.e. a pain reliever for another pain reliever), the customer may apply for a reshipment that will be fulfilled on the next order or the customer will have a choice to select any other available medication from the same category and 50% of the value of the original order will be shipped if the customer pays the shipping fee of $30.

Note: A free reshipment may take up to 5 business days to place/process the order and another 10 to 21 days to be delivered. Reshipments can be expedited if the customer places another order, in which case, the previous order would be added to the current order. We will reship and order once, after that we will not be responsible for reshipping or refunding your order.